Utility Management

The tables below contain descriptions of the Utility Management items that are part of the 2018.1 release of new world ERP.

To get software enhancements to our customers at the earliest possible availability, we provide new enhancements via MIU patches that can be downloaded and installed between releases. These enhancements are essentially “next release” enhancements delivered early. They are identified in the release notes with the previous release number and the “MIU” identifier (e.g., 2017.1 MIU).

For details on new features and enhancements to existing features, see "What's New in Utility Management."

Account
Type Description Case Number(s) Fix Version(s)
Warranty Enhancements have been made to improve the way payment plans apply payments against ongoing charges and plan installments. For more information, see Payment Plan Enhancements in 2018.1. 5528795, 5527340, 5527333 2017.1 MIU
Warranty Some utilities may have a small number of accounts for which the overall balance is known and correctly displayed on most screens, while in other specific screens there exists a small discrepancy between the total balance and the balance displayed at the charge category/line-item detail level. This sometimes occurs due to software defects that have since been resolved. Enhancements have been made to correct this issue. For more information, see Correcting Bad Transaction Data. NA 2017.1 MIU
Warranty Fields related to the device Location were not being displayed completely. 524184 2017.1 MIU
Warranty In some instances, new payment plans could not be created as a programming error was issued. 5547031, 5529827 2017.1 MIU
Warranty If an account with only one meter was shared by water and sewer services, the transaction grid would show an icon instead of billed consumption. This has been corrected to look at the number of meters instead of the number of services. 5543544 2017.1 MIU
Warranty When adding or maintaining a meter either directly or through work orders, the user can enter meter reader notes. There is a limit on the length of the notes, but no feedback was given to the user on that limit, the extra test was truncated without the users knowledge. Now the user receives feedback if they enter text that is too long. 5547245, 5545899 2017.1 MIU
Warranty There are two types of account messages, customer and user. User messages are manually added and manually removed. For accounts with multiple user messages, when one was end-dated, they were all end-dated. 5544064, 5546446, 5530642, 5546294 2017.1 MIU
Warranty Single installment payment plans were not working correctly. These represent extensions not payment plans. The customer is not agreeing to catch up to their current balance, they are agreeing only to pay a certain portion of their past due to avoid cut off. Single installments have been corrected to properly support this concept. 5767201 2017.1 MIU
Warranty When creating single installment payment plans, the single installment was created with the plan start date rather than the due date entered by the user. 5767201 2017.1 MIU
Warranty Meter Reader notes can now include numeric values. 5776471 2017.1 MIU
Warranty For inactive accounts, the Customer Service Transaction screen was incorrectly showing NA in the consumption column. This has been corrected. 5824319, 5893732, 5890751, 5886833, 5828619 2017.1 MIU
Warranty In some instances, the Transactions grid in Customer Service was displaying a consumption of NA even when the bill had consumption. This has been corrected. 5977420, 5986895 2017.1 MIU
Warranty The option in Customer Service Transactions to reverse a payment would crash on payments that were converted from a legacy system. The page no longer crashes. Instead, it issues an error message indicating that converted transactions cannot be reversed. 5995742 2017.1 MIU
Warranty Enhancements have been made to give administrators the option of including or excluding billing adjustment information from the Consumption Trend Report (UM) and Consumption Analysis page (eSuite). For more information, see Consumption Reporting & Billing Adjustments. 5954331 2017.1 MIU
Warranty The Consumption Trend Report was incorrectly including adjustments that are not bill related. It now only includes bill related adjustments. 5954331 2017.1 MIU
Warranty NSF processing and credit card enrollment were failing. This has been corrected. 5954189, 5955726, 5957028, 5962603, 5963562, 5964766, 5962317, 5970158, 5970968 2017.1 MIU
Warranty The system can be configured to automatically create a Move Out when a Move In is created. In some rare instances, the Move Out account had historic Move Out bills from the conversion or a Move Out followed by a reinstate service. In these instances the automatic creation of a Move Out would fail. This has been corrected. 5528467, 5716432, 5921255 2017.1 MIU
Warranty When a Move In was canceled, a subsequent Move In would require extra effort to assure the meters were accurately set to fuel any metered services. This fix is a data script to scrub old canceled move ins so the problem will not occur if fresh move ins are performed on the account. 6059669 2017.1 MIU
Warranty Recurring credit cards using American Express cards showed as Discover card in the system. They charged out correctly against the correct card but showed incorrectly on the RCC enrollment page. 6018990 2017.1 MIU
Warranty Accounts were missing meters on Move In. Data has been cleaned up. 6059669 2017.1 MIU
Adjustments
Type Description Case Number(s) Fix Version(s)
Warranty In some very rare instances, when adjustment amounts were spread to the charge categories, a penny rounding issue could occur and result in an account that reports two slightly different balances in the system. NA 2017.1 MIU
Billing
Type Description Case Number(s) Fix Version(s)
Product Improvement The meter read history available on the bill export and printing can now include up to two years of history. 523478 2017.1 MIU
Product Improvement The read history that can be included on the bill export and print now includes the billing date in addition to the meter read date. This can be more intuitive to the consumer as the billing date relates directly to the bills they received, whereas the meter read date may be significantly off from that date. 525413 2017.1 MIU
Product Improvement The bill export now includes the email address of the primary account holder. 5529308 2017.1 MIU
Product Improvement The following fields were added to the AMR Export: Meter Set Date, the complete Billing Address, and separate Customer First and Last Name. To see these fields in your export, your custom export must be modified. NA 2017.1 MIU
Warranty In some situations, the Unbilled Accounts report that is produced by the calculation process would incorrectly list accounts that should be billed. This happened when non-metered units were changed and future-dated. This has been corrected. 5887135, 5701496, 5738551 2017.1 MIU
Warranty Accounts that have no rates associated with non-metered services now correctly show on the unbilled accounts report. 523725 2017.1 MIU
Warranty On utility bills, the city, state, and zip code were on multiple lines in the XML data. This only affects customers using Tyler Froms. NA  2017.1 MIU
Warranty On refund checks, the nwERP XML data from UM and MB was returning the city, state, and zip code on multiple lines. This only affects customers using Tyler Froms. NA  2017.1 MIU
Warranty During the billing process, the Non-Billable Accounts report lists the accounts that are not configured correctly to bill. Previously, it was not including accounts that were not properly configured to bill non-metered services. It was changed to include those issues, but was producing false hits as well. These false hits were preventing some valid accounts from billing. This has been fixed. 5656948, 5656941 2017.1 MIU
Warranty In some rare instances, posting exception bills would remove the non-metered units from random accounts in cycle bills. This has been corrected. 5849192, 5727617 2017.1 MIU
Warranty The AMR export includes audit high and low reads. These are used by some AMR equipment to warn the reader if the read looks too large or too small. When the most recent read was an initialize/meter reset, these values were not set correctly and would not produce meaningful warnings. They are now correct. 5547044 2017.1 MIU
Warranty A change was made to correct the high and low audit thresholds in the AMR export. In some instances that change caused the number of decimals on the audit to be incorrect. This has been corrected. 5830017 2017.1 MIU
Warranty In some situations, the account address or meter test circle values were truncated in the exported data. This has been corrected. 5955355, 6062561, 6042963 2017.1 MIU
Delinquent Processing
Type Description Case Number(s) Fix Version(s)
Warranty Delinquency processing has been enhanced to prevent simultaneous runs from different users. 5540106, 5533990, 5523274 2017.1 MIU
Warranty Mailing addresses with commas or invalid zip-plus-4 values were breaking the delinquent statement print function. This has been corrected. 5538452 2017.1 MIU
Warranty In certain very rare instances, the delinquent identify process would error out and would not identify any accounts. 5530262 2017.1 MIU
Warranty If an NSF was performed on an account that was in an open bad debt batch, the bad debt batch would crash when you attempted to work with it. 5588732, 5528219, 5661626, 56969585 2017.1 MIU
Warranty A device was not showing in device inventory. 524172 2017.1 MIU
Warranty In certain very rare situations, running a delinquent event produced the error message "Failed to build statement history." 5527021, 5525288 2017.1 MIU
Warranty The Bad Debt Report now properly honors the user’s security settings. 5525356 2017.1 MIU
Warranty The Current Balance column has been added to the Bad Debt Edit Listing. NA 2017.1 MIU
Warranty The Bad Debt Edit Listing and Post Listing were not fitting on one page. 6007127 2017.1 MIU
Warranty When sent to myReports rather than being displayed in the pop-up, every other page of the Bad Debt Edit report was blank. This has been corrected. 6007127 2017.1 MIU
Device Inventory
Type Description Case Number(s) Fix Version(s)
Warranty A device was not showing in device inventory. 524172 2017.1 MIU
Forms
Type Description Case Number(s) Fix Version(s)
Warranty In certain situations, some customers were receiving the error "Cannot insert the value NULL into column 'UTConsumptionHeaderID'". This error could occur on various forms. 5523518, 5542420, 5542719, 5529634, 5542678, 5547489, 5535136, 5528551, 5528521 2017.1 MIU
Warranty When using the Echo form for exception bills, the bills were not printing in account number order. This has been corrected. 5527945 2017.1 MIU
Warranty On utility bills, the customer mailing address was cut off when address lines 2/3 existed. Also, double ampersands appeared in the customer name. NA  2017.1 MIU
Warranty On UM refund checks, double ampersands displayed for Payee Name. NA 2017.1 MIU
Warranty If a field contained an ampersand (&), it would appear twice when pulled into Tyler Forms. NA  2017.1 MIU
eSuite eUtilities
Type Description Case Number(s) Fix Version(s)
Software Improvement Enhancements have been made to eSuite user authentication functionality. These enhancements give the user a more typical login experience, making it easier for them to log into eUtilities, create and save their sign-in credentials, and, should they ever forget them, recover their sign-in credentials. For more information, see eSuite Authentication. NA 2017.1 MIU
Warranty The eSuite landing page includes a balance at last billing value, and it associates a due date with that value. The value is now always the due date of the most recent bill. Previously, if a customer was in arrears, the due date was from the oldest outstanding bill. 5578729, 5530114, 5549756, 5548828, 5549734, 5527325 2017.1 MIU
Warranty Enhancements have been made to give administrators the option of including or excluding billing adjustment information from the Consumption Trend Report (UM) and Consumption Analysis page (eSuite). For more information, see Consumption Reporting & Billing Adjustments. 5954331 2017.1 MIU
Warranty In some instances, the due date would display incorrectly in eSuite. It now displays correctly. 5930139, 5931559, 5971258 2017.1 MIU
Receipts
Type Description Case Number(s) Fix Version(s)
Warranty A confusing error message displayed when posting an ACH batch and no new cycles existed. 5522920 2017.1 MIU
Warranty In some rare instances, the Total line at the bottom of the ACH file produced for the bank or clearing house was off by a penny from the actual sum of the detail drafts. This has been corrected. 5923854 2017.1 MIU
Warranty If a consumer makes multiple payments on the same day, the IVR payment history API now reports them in the correct order. 5772488 2017.1 MIU
Reporting
Type Description Case Number(s) Fix Version(s)
Warranty In some instances, the Account Status Report incorrectly listed the state on the address column of the report. 5546953, 5523343, 5547603 2017.1 MIU
Warranty If there was a history of a billing item type, i.e., the same billing item billed at different times over the life of the account, then whenever the line item was displayed in the Billing Item Charges Report, it would be duplicated. The issue has been fixed. 5670652 2017.1 MIU
Warranty
  • The Consumption Trend Report was improved in regards to how adjustments are handled. The consumption trend report shows the relationship between consumption and bills. It should never show payment adjustments as those represent corrections to payments not bills. Additionally, it now shows billing adjustments based on a setting in the system settings.
  • The Consumption Trend Report and eUtilities Consumption History page were changed to only include billing adjustments to raise or lower the balance when the intent of those adjustments is clear. The adjustments need to point to a bill using the reference transaction, or have an activity date that matches the activity date of a bill.

Note: Both items above should be installed to achieve the desired result.

 5954331 2017.1 MIU
Revenue Collections
Type Description Case Number(s) Fix Version(s)
Warranty Clearing bad debt by taking payments in from Revenue Collections was not properly logging a transaction date in the bad debt ledger. 5646420 2017.1 MIU
Work Orders
Type Description Case Number(s) Fix Version(s)
Warranty The work order result page and direct meter maintenance page no longer issue false errors on the length of the meter location entry. 5629005 2017.1 MIU
Warranty The third party work order interface was not passing the primary customer name to the third party. This now works correctly. NA 2017.1 MIU